RightNow is named a Leader in this year's Gartner Web Customer Service Magic Quadrant. Delivering exceptional customer experiences is the key differentiator for leading brands, and RightNow continues to provide innovative solutions to help companies drive revenue, increase efficiency, and build loyalty.
According to Gartner, Leaders "demonstrate market-defining vision and the ability to execute against that vision through products, services, demonstrable sales figures, and solid new references for multiple geographies and vertical industries. Clients report that the vendors deliver a high level of value and return on their commitment. The development team has a clear vision of the implications of business rules, and the impact of WCS on customer service requirements. A characteristic of a leader is that clients look to the vendor for clues as to how to innovate in customer service. The vendor does not necessarily drive a customer toward vendor lock-in, but rather provides openness to an ecosystem. When asked, their clients reply that this product has affected the organization's competitive position in their markets and helped lower costs. Leaders provide functionally diverse and rich WCS suites where their own knowledge base solution is part of the integrated offering and that can be deployed and supported globally and have at least six of the seven WCS framework components supported as an own OEM solution."
