Romania's telecommunications authority Ancom fined Vodafone and Orange Romania with a total of RON 180,000 for breaches in the enforcement of the 'Roam like at home' regulation, according Telecompaper. Vodafone was fined RON 30,000 as it didn't notify its end-users on amendments to contract provisions regarding the conditions of providing the roaming service. However, the operator managed to fix identified breaches before the 90 days deadline.
Furthermore, Orange and Vodafone were fined RON 50,000 each for failing to include a fair use policy in the contracts concluded with subscription-based mobile telephony users. Vodafone was also fined RON 50,000 for failing to include the fair use policy in the General Terms and Conditions on using prepaid cards.
Since the entry into force of the 'Roam like at home' regulation, the authority received almost 300 complaints on its enforcement from the electronic communications users in Romania. Approximately 100 of them concerned the operator’s failure to inform the users on including the fair use policy provisions in the contracts concluded with them, 90 regarded the implementation of a fair use policy in accordance with the 'Roam like at home' regulation, and 57 complaints referred to the sale of tariff plans without included roaming.
Other users complained about their provider’s failure to notify them in advance on levying roaming surcharges, on the existence of data roaming caps and also about the operators’ failure to inform them on the manner of applying data roaming caps.
